FAQ

Yes. We highly recommend going surfing wearing Mentari.

If you do, send us a picture of you wearing Mentari in the water and we will give you a 30% discount on your next order.

Email us at: ateliermentari@gmail.com

Once your order is completed, you should receive an automatic order confirmation by email. Please check your spam or promotions folder first.

If you still cannot find it, email us at ateliermentari@gmail.com with the name used for the order and we will help you.

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to help before the order is prepared or shipped.

Once the order has already been processed or shipped, changes may no longer be possible.

Email us at ateliermentari@gmail.com with your order number and a short explanation of the issue.

If the issue is related to a wrong or damaged item, please include photos so we can review it faster.

Atelier Mentari is a small independent brand, and every order is handled with care. Due to high demand and our current production/logistics process, shipping can take up to 10–15 days.

Once your order has been prepared and shipped, you will receive a confirmation email with your tracking information.

Your shipping confirmation is sent once your order has been prepared and handed over to the shipping provider. Please check your spam folder if you cannot find it.

If you have not received anything after the expected preparation period, contact us at ateliermentari@gmail.com.

We aim to make Atelier Mentari available internationally. Available shipping countries and final shipping costs are shown at checkout.

Customs duties, import taxes, or additional local fees may apply depending on your delivery country. These charges are the responsibility of the customer unless stated otherwise at checkout.

We are not responsible for delays caused by customs clearance or local import procedures.

Yes. If you would like to return an item, you have 14 days from the day your order arrives to request a return.

To start a return, email us at ateliermentari@gmail.com with your order number and the item you would like to return.

Returned items must be unused, unworn, unwashed, and in their original condition. Items must also be returned with all original tags and packaging.

We cannot accept returns for damaged, stained, worn, washed, altered, or used items.

Return shipping costs are the responsibility of the customer, unless the item received was wrong or damaged.

We recommend using a tracked shipping service when returning an item.

Once we receive your returned item and confirm that it meets our return conditions, we will process your refund using the original payment method.

Refunds may take up to 14 days to appear, depending on your bank or payment provider.

Because our pieces are produced in limited quantities, exchanges depend on stock availability.

Email us with your order number and the size you need. If the size is available, we will help you with the next steps. If not, you can return the item and place a new order when the size becomes available again.

Our pieces are designed with a relaxed streetwear feeling. Some items may have an oversized or boxy fit depending on the style.

Please check the size information on each product page before ordering.

Treat the pieces with care. We recommend washing inside out at a low temperature, avoiding bleach, avoiding tumble drying, and ironing on low heat when needed.

Always follow the care label on the garment.

Atelier Mentari is a small independent brand, so some pieces may be produced in limited quantities. If something is sold out, keep an eye on our Instagram and newsletter for restock or new drop updates.

We may restock selected pieces depending on demand and availability. However, some drops may stay limited.

The best way to stay updated is through our newsletter and Instagram.

Available payment methods are shown at checkout. Depending on your location, this may include card payments and other digital payment options supported by Shopify.

For orders, returns, shipping questions, or anything else, email us at:

ateliermentari@gmail.com